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Merchant return policy

We are delighted that you've chosen our products. We understand that circumstances may arise requiring a return.

Please read our return policy below carefully to ensure a seamless experience.

Return Conditions:
  • Please notify any issues or defects with your products within 24 hours of receipt.

  • Products must be returned in their original packaging and in a condition that ensures their quality.

  • You’ll also need the receipt or proof of purchase.

Return Period:
  • Returns for our products are accepted within 7 days of receipt.

Return Fees:
  • Return fees are the responsibility of the customer, including costs related to specialized transport for frozen products.

Return Process:
  1. Contact our customer service within 24 hours of receipt.

    info@rochelle-food.com

  2. We will provide detailed instructions for the return.

  3. Returned products will be inspected before accepting the return.

Refund or Replacement:
  • We offer a refund or replacement for returned products, subject to inspection, and within 14 days of receiving the returned products.

Defective Products:
  • If your frozen products arrive defective, damaged, or thawed, please contact us immediately for assistance.

Contact:
  • For any questions or to initiate a return, please contact us at:                        info@rochelle-food.com

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