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Merchant return policy

We are delighted that you've chosen our products. We understand that circumstances may arise requiring a return.

Please read our return policy below carefully to ensure a seamless experience.

Return Conditions:
  • Please notify any issues or defects with your products within 24 hours of receipt.

  • Products must be returned in their original packaging and in a condition that ensures their quality.

  • You’ll also need the receipt or proof of purchase.

Return Period:
  • Returns for our products are accepted within 7 days of receipt.

Return Fees:
  • Return fees are the responsibility of the customer, including costs related to specialized transport for frozen products.

Return Process:
  1. Contact our customer service within 24 hours of receipt.

  2. We will provide detailed instructions for the return.

  3. Returned products will be inspected before accepting the return.

Refund or Replacement:
  • We offer a refund or replacement for returned products, subject to inspection, and within 14 days of receiving the returned products.

Defective Products:
  • If your frozen products arrive defective, damaged, or thawed, please contact us immediately for assistance.

  • For any questions or to initiate a return, please contact us at:              

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