Merchant return policy
We are delighted that you've chosen our products. We understand that circumstances may arise requiring a return.
Please read our return policy below carefully to ensure a seamless experience.
Return Conditions:
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Please notify any issues or defects with your products within 24 hours of receipt.
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Products must be returned in their original packaging and in a condition that ensures their quality.
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You’ll also need the receipt or proof of purchase.
Return Period:
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Returns for our products are accepted within 7 days of receipt.
Return Fees:
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Return fees are the responsibility of the customer, including costs related to specialized transport for frozen products.
Return Process:
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Contact our customer service within 24 hours of receipt.
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We will provide detailed instructions for the return.
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Returned products will be inspected before accepting the return.
Refund or Replacement:
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We offer a refund or replacement for returned products, subject to inspection, and within 14 days of receiving the returned products.
Defective Products:
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If your frozen products arrive defective, damaged, or thawed, please contact us immediately for assistance.